Membership and Facility Policies

Greater Midland strives to provide a safe and welcoming environment for all. Members and guests are expected to conduct themselves respectfully. The following are prohibited and may result in temporary or permanent loss of privileges: • Endangering the health or safety of anyone • Inappropriate language or behavior • Stealing or damaging property • Possession or use of alcohol or drugs • Smoking, vaping or other tobacco use • Possession of weapons of any kind Please report inappropriate conduct to Greater Midland staff. Violations of the code of conduct may result in suspension or termination of use. Non-discrimination. Greater Midland prohibits discrimination on the basis of race, color, religion, sex, gender identity, sexual orientation, gender expression, national origin, age, height, weight, marital or familial status, disability, present, past or future military service, genetic information, or any other characteristic protected by federal, state or local laws governing nondiscrimination in every location in which Greater Midland has facilities.

Each membership card, fob or app check-in code is for the assigned member only. Sharing it may result in permanent loss of membership. If your card or fob is lost or stolen, tell a staff member right away. Online accounts are also covered by our Website & App Terms of Use.

Greater Midland is not responsible for loss, damage or theft of personal property. Use a locker, and do not leave belongings in changing rooms, locker rooms or on exercise floors. Lost items are kept for seven days and then donated.

Do not use phones, cameras or other recording devices, including smart glasses, in locker rooms, changing rooms, restrooms, the pools, the sauna, the spa, Early Childhood Areas, Child Watch or The Zone. Elsewhere, do not photograph or record other people without their permission. Staff may ask you to stop recording or put a device away.

Pets are not allowed in Greater Midland facilities. Service animals are welcome.

Dues, payment options, holds, cancellations, refunds, and court, class and no-show charges are set out in your membership agreement and each center's current member guide: • Community Center: See the Community Center Membership Guide below. • Tennis Center: See the Tennis Center Membership Guide below. • Curling Center, Coleman Family Center and North Family Center: please ask at the front desk. Closing your online account does not cancel your membership. Questions? Contact the Welcome Desk at your location.

The Greater Midland Community Center Member Handbook contains helpful information about the facility, policies, programs, and schedules.

Lockers are for day use only. Do not leave bags or personal items on the Wellness Center or studio floors. Sanitize equipment and return items after use. Youth ages 12–17 must complete an equipment orientation before using age-appropriate equipment. Only Greater Midland personal trainers may train clients in our facilities.

During building hours, 24/7 Fitness is open to members and guests 18+ through the Community Wing corridor after checking in at the Welcome Desk. Outside building hours, it is open to members 18+ with a Community Center, All Access, Diamond or Platinum membership who have a 24/7 access card and have signed the access agreement and waiver. Access cards may not be lent or used by others, and each person must scan their own card to enter; no "tailgating." 24/7 Fitness is unstaffed outside building hours.

Ages 12–13 may take classes with an adult 18+ present; ages 14+ may participate on their own. Members may pre-register up to 48 hours before class. No outdoor or soiled shoes, no gym bags on the studio floor, and drinks only in spill-proof, non-glass containers. Wait for the previous class to finish and exit before entering.

Ages 9 and under are not permitted. Ages 10–11 must be accompanied by an adult 18+; ages 12+ may use the track on their own. Avoid sudden stops, change lanes when adjusting speed, and stretch in corners or the Wellness Center. Do not lean over or climb on railings, and do not throw items from the track. No strollers or wagons. Wheelchairs and walkers are allowed on the track; walkers are not allowed on the Adventure Bridge. No spectating from the track.

Ages 5 and under need an adult 18+ in the water within arm's reach. Ages 6–11 need a supervising adult 18+ on the pool deck. Ages 12+ may swim on their own. Lap swimmers must be able to swim 25 yards without stopping; two swimmers may split a lane, and three or more must circle swim. Slide riders must be at least 42 inches tall. Follow the posted Spa and Sauna rules.

This hallway is a shared space; appropriate clothing is required. Do not leave belongings in changing rooms or locker rooms; day-use lockers are provided. The sauna is open during business hours to anyone over 12, with appropriate clothing.

For ages 3 months through 9 years. A parent or guardian 18+ must sign each child in and out and remain on the Community Center campus. Visits are limited to 90 minutes per child per day, and the room holds 18 children. Members may reserve up to 7 days ahead; non-members up to 1 day ahead. Bring bottles, diapers and nut-free snacks, and label belongings.

For ages 6–12. Each child needs their own active Community Center, All Access, Diamond or Platinum membership and must check in on arrival. Spaces are first-come, first-served.

If Midland Public Schools close or delay, all morning classes are canceled until noon; drop-in activities such as Jungle Gym, Child Watch and The Zone still run. On weekends, morning classes are decided by 6 AM. Noon–3 PM classes are decided at 10 am, and 3 pm–close classes at 2 pm. Call the Welcome Center, extension 0, for updates.

Members may reserve courts and register for drop-in classes and clinics up to 14 days ahead through the Member Portal, the app or the Welcome Desk. All drop-in classes and clinics require pre-registration. Court availability may be limited during tournaments, events, camps or maintenance.

Tennis ball machines can be used on indoor courts 1–10 and pickleball machines on courts 15 A/B and 16 A/B. Reserve in person or by phone. Juniors must be at least 13 to use a ball machine without a parent or guardian on court. Only standard yellow tennis balls or pickleballs may be used. Personal ball machines are allowed on outdoor courts if stray balls do not affect other courts, and are not allowed on indoor courts. Free tutorials are available by appointment.

Lockers are available to members by request, subject to availability. The Tennis Center is not responsible for damage to or theft of locker contents. Locker use ends when a membership is canceled.

The Tennis Center does not follow Midland Public Schools closures. On weekends, morning classes are decided by 6 am. Noon–3 pm classes are decided at 10 am, and 3 pm–close classes at 2 pm. Closures are posted on the Tennis Center website, in the Club Automation notification center and on Facebook.